Q: When will I receive my order?

A: Orders placed on formula-depot.com get shipped within 1 business day.  Our cut-off time for shipping orders is Monday - Thursday 1 PM, Friday 11 AM, we do not ship on the Weekends.  We ship from New York with Fedex.  You can find Fedex’s map here https://formula-depot.com/fedex-map/ to determine how long it will take to receive your order.


Q: I need my order faster; do you offer expedited shipping?

A: Yes, you can select expedited shipping at checkout for an additional charge and you will receive your order within 1-2 Business Days no matter where you are located


Q: What is the expiration date on the formula?

A: All orders shipped have a minimum 90 days until expiration, usually it is 6+ months until expiration.  If you specifically require more than 90 days, please leave a comment when placing your order and we will do our best to fill your requirements.


Q: Can I return my order?

A: We will do our best to satisfy our customers.  If there is any problem with the order, we will either replace or accept the return.  However, we do not accept returns on baby formula if it was not received defective.


Q: Do you have a discount code?

A: We sometimes send out coupons via email or post it on our site.  We also post specials on our social media pages so be sure to follow us.


Q: Can my order be edited or cancelled?

A: Yes, as long as it is done prior to the order being shipped.  Please call or email us if you would like to make a change or cancel your order.


Q: The item I am looking for is not appearing on the site?

A: Our website is updated in real time to reflect our inventory, if you are looking for a particular item that is not listed please contact us and we will be able to advise you when that is coming back into stock.